Below is a list of our most frequently asked questions. If additional help is needed, please feel free to contact us directly.


Orders
LightSociety.com is now a wholesale portal for dealers only. However, our items are available on a multitude of sales channels, including Amazon, Overstock, Wayfair, Houzz, and Hayneedle. We will still be happy to help you if you require replacement parts or technical support, no matter where you placed your order
You can track the status of your order 24 hours after it is placed. To track your order online click here to login to your account.

If you have not yet created an account or if you prefer to speak with someone directly, you can contact Customer Service at (888) 550-9970, Monday- Friday 8 a.m. to 5 p.m. PST, or email customerservice@lightsociety.com.
Please call our Orders department at (888) 550-9970, Monday- Friday 8 a.m. to 5 p.m. PST.
Yes, we offer trade discounts to professionals based on volume. If you would like to find out more, please contact Customer Service at (888) 550-9970, Monday- Friday 8 a.m. to 5 p.m. PST, or email customerservice@lightsociety.com.
Absolutely! One of our representatives will be glad to help.
We process your card as soon as the order is submitted. This allows us to reserve your item.
In-stock items are shipped from our warehouse within 2-3 business days, to arrive in your home within 2-7 business days of order receipt (depending on location).
We offer free shipping to the 48 contiguous states & D.C*
At this time we do not offer expedited shipping. We would be more than happy to ship expedited using your account or shipping labels.
An email containing the tracking info will be sent out to you as soon as the item(s) ship.
We try our best to ship all items together. At times items in your order are shipped out separately depending on the shipping warehouse and/or the shipping carrier.
Returns
We take great pride in the quality of our goods. If for any reason you are not satisfied with your purchase, you may return the item(s) within 30 days of receiving the order for a full refund of the merchandise cost. All items must be unused and in their original condition and must be shipped back in its original box and packaging. The customer is responsible for return shipping costs.

Please note that we cannot accept returns on personalized items or on items damaged through normal wear and tear. We also cannot accept returns on items marked as final-sale items.
All claims regarding damages, defects or missing parts must be made within 3 days of receipt and must be accompanied by photos
Please note, replacements will be provided for damaged items. Should you decide to return the item instead, you will be responsible for return shipping costs. 
All items are covered by our one-year manufacturer warranty. We will replace or repair any material or workmanship defect.
For the warranty to be in effect, products must have been used for its intended purpose through normal use; products are not covered by warranty if the defect is from causes beyond normal wear and tear.